Sales & Revenue Generation
Effective Questioning Techniques By Superior Salespeople
The goal of this step, with effective open-ended questions in the sales process, is to understand why the wants and needs of the prospect are so important to them.
Preparing Customer Facing Staff - Managing Expectations
Sometimes it is difficult draw the line between being a business person, a coach or consultant and just being a consumer. I always wonder if I am too critical or demanding because I know what should happen in the "customer experience" and have minimal patience when it doesn't.
Trade Show Return On Investment
Once your company decides to attend a trade show, you need to maximize the return on the investment for the time spent by the staff from your company in addition to the cost of the space.
When implementing sales team goal setting sessions, placing a dollar value on minutes and hours is a key way to help prioritize behaviors.
Customer Service: Back to Basics
When times are good, it is easy to forget the smaller or one time clients, almost taking them for granted. But when times are tough, every purchase or sale becomes very important and suddenly many organizations begin to re-evaluate their customer service teams and policies.
A Sure Bet During These Uncertain Times
A loyal customer is someone who wouldn't even think of going elsewhere, in good times or bad. When there is an issue, you are the first one they call to help solve their problem.
Pssst - - - -Here's a Sales Secret for You
If you want to be successful in generating leads and creating a situation in which one makes a decision to pay you or your company for goods or services, don't SELL to people. Instead - earn trust and establish relationships.
Secrets to Getting In Front of Your Best Prospects
"Just get me in front of the right person, a qualified decision-maker and I will be certain to get the business." As sales directors, specifically in the insurance industry, we deal with this challenge on a daily basis.
Success Proportional to Customer Service Quality
It's evident that the bottom line success of most customer service oriented companies is directly proportional to the quality levels of their customer service.