While both value-added selling and adding-value selling seek to elevate customer satisfaction, they significantly differ in application and outcome.

Caring about the human beings who are our customers is indeed the foundation of good sales. In these days of mechanistic and mass sales techniques, the human element is more critical than ever.

Choosing an organizational structure is a complex decision that senior leaders should make with a comprehensive understanding of the organization's strategic objectives, operational needs, cultural norms, and external environment.

Selecting and building the team is one of the essential responsibilities of the top executive. Only people who pledge to support the unifying principles should join the team. Diversity should be built on that foundation.

The world is changing around us. Businesses need to adapt quickly and, ideally, get ahead. Fielding the right combination of leadership talent within the leadership team structure is imperative to cast challenges as opportunities to lead from the front, not the rear.

To embark on an adventure towards a forever fulfilling life, consider a carefully crafted plan that extends beyond the annual tradition of New Years resolutions. The foundation rests on self-leadership and effective communication with self and others.

Most business leaders or owners take (or ought to take) a vacation sometime. That is a significant opportunity to test a candidate's capability for succession. And…it is a unique opportunity to provide actionable feedback and a foundation for future personal development.

While training for both "soft skills," such as interpersonal and communication skills, leadership, teamwork, or emotional intelligence, versus "technical areas," such as finance and budgeting, coding, machine operations, engineering design, or data analytics are essential for professional development, their strategies, execution, and assessment methods differ considerably due to their inherent differences. Design it accordingly.

Enhance the effectiveness of your process improvement initiatives by avoiding these common pitfalls and adopting best practices that can help ensure their success.

We want our employees to be creative and look for improvements, but innovation is a process in and of itself. However, in crucial manufacturing or business processes, innovations should be tested outside the ongoing process. This makes sure the change to a particular step in the process produces the required result in quality and efficiency.