Along with identifying your prospect's needs and wants, needs discovery is an excellent opportunity to establish emotional "hooks." and create a more vital need to fix the situation than to stay with the status quo. In this seminar, we will share numerous examples of the correct type of questions to use so you can emotionalize derived benefits or pain if they don't do something now.

Far more people set goals than hit them. This packed session provides the specific, practical insights needed to help ensure that goals set will become goals achieved.

This seminar provides insights into the skills, knowledge, and attitudes necessary to achieve significant achievements personally, professionally, and organizationally.

This seminar will share concepts surrounding persuasion and influencing human behavior that are typically not known or understood by those in sales. During the session, you will hear how potential buyers think and process information and learn why they act the way they do. This session helps develop a deeper understanding of the "nuances" needed while selling. By combining the best of practical, tested "real world" sales approaches with a simple-to-grasp understanding of the "science" behind certain techniques and questions, salespeople can positively impact the dynamics of sales calls.

This thought-provoking workshop will help you question the underlying assumptions and behaviors that may hold you back from even greater results.

Managerial talent has been defined as the ability to increase the productive, constructive behavior exhibited by others daily. This session examines ways to implement change that deliver long-term benefits.

Selling a professional service vs. selling a product is significantly different. This session speaks to those differences, including when team selling is involved.

Succession planning is vital for ensuring the long-term success of an organization. Despite its importance, many organizations overlook critical elements of the process. This session covers the top 20 often-forgotten elements or considerations regarding succession planning.

This high-energy, interactive session will immediately help you become more comfortable with becoming more strategic. You will experience specific tools and acquire skills that enable you to think, plan, and act in a more valuable way to your organization.

Everyone knows we should be wonderful communicators - - so why aren't we? This interactive session covers the essential elements to minimize communication errors and increase productivity.

So many elements of effective communication have yet to be widely shared and, therefore, are unknown to most. This session provides real-life examples and approaches that can be implemented immediately.

This high-energy, interactive session will immediately help you become more comfortable with becoming more strategic. You will experience specific tools and acquire skills that enable you to think, plan, and act in a more valuable way to your organization.

Stress and burnout can occur quickly during significant personal or professional upheaval. This session identifies the triggers and offers suggestions to help you minimize the impact of this onslaught of negative energy.

This workshop helps you examine the strategies and tactics you could be using to create more sales, and the internal obstacles you must face head on.

A donor is anyone giving their time, talent, or treasure. Successful non-profits have all three. Your loyal volunteers, who donate their time and talents, are just as important as your financial donors to creating your success.

In today's cutthroat environment, organizations continuously seek to enhance productivity while minimizing costs, raising the critical question: "How can this be achieved in my context?" Creativity before capital is a transformative approach that has generated millions of dollars in ROI.

It's funny, but almost no one will admit to being "lousy" at customer service any more than they will talk about living in an average town with average kids. Since almost everyone believes providing excellent customer service and having loyal customers are critical to the success of their businesses, why are these items usually not planned and monitored with the same intensity as the financials? This session will reveal costly customer service mistakes typically made by small businesses and how to avoid them.

While most people consider cycle time reduction a manufacturing issue, that is very short-sighted. There are more business processes than production processes. This session uncovers the example of significant positive savings and improvement opportunities to be harvested.

There is a significant difference between a functioning work group and a high-performance team. This workshop speaks to the elements that need to be in place to create and maintain a fantastic team that consistently delivers results.

Whether your current role and responsibility is an Executive VP managing the sales and marketing functions, a Managing Partner who is concerned about the state of business development in the firm, a Sales Manager who is responsible for the care and feeding of the sales staff, or an individual salesperson who is looking to improve personal performance this session is for you.

Developing customer loyalty requires going beyond good customer service. In this seminar, we discuss raising customer service to an art form. Learn how to treat service like it is as important as your most valuable offering and vigorously market your service capability to customers.

A popular misconception about business and life is that it is supposed to be hard. It doesn’t always have to be. Take the opportunity to step back and take a fresh look at how you are operating your business. Amazing things can result when you put yourself and your business in a place of maximum opportunity. In this seminar, we will discuss those items and approaches that have proven to be winners for our clients over many years.

With the business climate becoming ever more complex and demanding, every function is undoubtedly undergoing increased pressure and greater scrutiny. Given the cyclical nature of the work and its deadline-driven workload, it has never before been more important that all functions of the organization work "in sync" - all the while continuing to move at the high rate of speed demanded.

With the business climate becoming ever more complex and demanding, financial functions are undergoing increasing pressure and scrutiny. Given the cyclical nature of the work and its deadline-driven workload, never before has it been more critical to have all aspects of the financial functions working in sync while moving at high speed.

This session covers both the basics and nuances of EQ. Researchers estimate that as much as 75% of a person's ability to succeed can be related to understanding and consistently demonstrating high emotional intelligence.

Both current and emerging leaders need to have a deep awareness and understanding of maximizing employee engagement. Engagement becomes paramount to achieving and maintaining positive contributions that yield outstanding results.

Would you rather have a root canal than be running an employee evaluation session? This workshop will open up a new paradigm for communicating expectations and assessing performance and development.

This session examines the skillsets, mindset, and tactics needed to embrace and become a truly client-centric organization.

A client once told their sales staff, "Without a plan, all you have is 'hope'... and 'hope' is a bad plan!" New things must always be thoughtfully examined as you grow a smaller business. The high cost of guessing wrong may be unaffordable. This tailored session, covering the practical marketing and sales elements in detail, can help you surface gaps and execute a viable plan.

Every year brings new challenges that are currently unknown. Since we can't always solve new problems with old methods, we must be prepared to do things differently. This interactive session shares tips and approaches to help you adapt and succeed.

As toddlers learning to walk, we had to be willing to fall forward, fail repeatedly, learn quickly, and make progress. Our situation today is no different. This session can surface where you might be unconsciously sabotaging your ability to progress.

As you build out and grow organizational capacity, you will always be engaged in finding, attracting, hiring, and retaining people. This challenge was hard enough before the pandemic - it has only gotten more challenging. The war for talent is on.

This session provides a high-level look at the mindsets, considerations, and strategies others use so you can adapt and adjust them for your situation.

Your effectiveness as a leader and manager will be significantly impacted by how much support you can get from your executives. This seminar covers the hard and soft skills needed to be more persuasive when interacting with your boss and executive team.

This session discusses ways to supercharge productivity for yourself and others.

Were you frustrated while living through the last year's business climate? Have you wondered what challenges you may be facing as you go forward? Are you adequately prepared? Since "same 'ol, same 'ol" is no longer valid, this pragmatic session will lay out those issues and items that many business owners typically overlook as they look to rebuild their business's top and bottom lines to their previous levels.

Trade show selling is much more than having an excellent exhibit, free candy or tchotchke to give away, and having someone on "booth duty.". Trade show selling should be a high-velocity environment, but most salespeople fail to realize that. In this seminar, you will learn the thought processes, techniques, and tools used to generate thousands of dollars in return.

This interactive session will stretch your concept of what you can achieve in your personal, professional, and financial life. This session can help bring to light those niggling issues that may have been holding you back from levels of greatness you didn't think possible for yourself.

We all have them in our lives. This session identifies 12 types of difficult people and discusses approaches to apply.

It's been noted that no one ever pulled a rabbit out of a hat without carefully putting one in there in the first place. The best way to predict the future is to create it. Most people's goals often get lost when they're struggling with the day-to-day challenges of running their firm, where distractions abound, everything's a crisis, and the urgent runs roughshod over the important. In this seminar, we approach the building of a business by dissecting it into components. To succeed in both the short and long term, you must think like a company president or chief strategist, a senior vice president of sales and marketing, and a chief technician/implementor.

The language of business is money. This seminar delves into what you need to assemble to effectively position your ideas for senior management's review to get them successfully funded and ultimately implemented.

Almost all of us have been there. We find ourselves in a quicksand that seems to swallow us as quickly as we can make adjustments to regain our footing. Sometimes, the situation has been caused by ourselves, sometimes by an inconvenient swirling of external forces. This seminar can help you figure things out and better survive the mess.

Effective decision-making is like a sharp knife that cuts clean and straight. Inadequate problem-solving capability combined with indecisiveness is like a dull knife that hacks and tears and leaves ragged edges behind. This session encourages making prompt but not rash decisions.

As the ratio of predominantly physically demanding jobs (e.g., industrial or agricultural) vs. the predominantly mentally demanding jobs continues to fall, the concepts of "work" and "workplace" are being redefined more and more often with a meteoric rise in the number of people earning their living outside of a traditional corporate office environment. This seminar will help you determine and then manage your priorities so that you are "productive" and not just "busy" in both traditional and non-traditional settings but also help you cut through handling paperwork and interruptions that can block progress.

Many people have underestimated the power of networking and relationship-building because they don't know all the elements and aspects to utilize.

When tough times and many unknowns are creating stress and pressure and taking their toll on you, this session can help put things in perspective.

With the business environment becoming ever more complex and demanding, almost every area of an organization has been impacted. Given the cyclical nature of work and workloads, this session helps ensure all aspects of the organization work in sync and move toward the maximum practical contribution of the players involved.

If leaving a thriving, successful business to the next generation is part of your desired legacy, it only makes sense that the people you entrust the business to are as prepared as possible to continue your good work. This talk will address the non-financial areas often overlooked when the desired plan is to transition the business to others already working there.

Do you or your board need a better working knowledge of Roberts' Rules so that your meetings can run without being intimidated by others claiming to be well-versed? This session is designed for you.

This seminar blends aspects of solid selling techniques with what is needed to create an outstanding customer experience that can differentiate your firm and help earn you clients and customers for a lifetime.

Whenever the economy cools, the challenge of selling heats up. This seminar covers the mindset needed, what is different today, and how your offerings may need to be repositioned to be successful.

Today's buyer tends to be better informed than ever before. An influx of more and better competition means the differentiation between products and services is constantly changing, and advancements have created new and exciting possibilities in every industry. In this seminar, we share a systematic approach to using our skills, abilities, and prior training more often and more effectively. There is quite a difference between knowing "how" to be effective and "being effective." Because we are all judged and compensated based on our ability to get results, "being" is all that really matters.

No matter how large your company is now, future success may become elusive without clear strategies and precise business goals. We wonder why so many organizations resist thinking and planning and instead flounder unnecessarily. This seminar discusses all the elements needed for a solid plan.

By tapping into the wisdom shared by others, we can learn valuable lessons to avoid mistakes and grow faster. This seminar will help you embrace more characteristics embodied by a modern, successful sales organization.

This seminar discusses that despite its many false starts, misconceptions, and skeptical reactions, a movement that changes how America does business here and abroad is underway. Customers increasingly demand that we provide more and more "customer service" for less and less money. To remain financially viable and continue doing business successfully, we must accept that this challenge is not a short-term problem that will go away. All indicators point out that this paradigm shift is here to stay.

As a senior executive, many people in your organization count on you for guidance, expertise, and judgment. This fast-paced session will provide new information and food for thought on various critical issues that impact senior management and organizational performance in mid to large-size organizations. Be prepared to view your role and function differently after this session.

As Michael Korda, former Editor-in-Chief of Simon & Shuster, said. "If you are 40 and haven't friends or at least people who rely on you and to whom you can turn, you're in trouble." What attitudes and actions do you need to implement to make this all work out?

The function of all business is to create and maintain customers while generating adequate profitability today and increased profitability in the future. This session discusses the how-tos of maintaining loyal, satisfied customers in every organization by becoming a "partner" in customers' minds.

The term “Servant Leader” has been discussed more and more readily as an emerging model of effective leadership. When we flip the organizational chart upside down, it puts customers at the top of the hierarchy. This session discusses a service delivery model that makes it easy to see who everyone in the company is really working for and the difficulties that can arise when the servant leadership way of thinking is slow to be adopted.

Everyone knows that since we cannot get more time, we must get more out of the available time. In this seminar, we discuss how to invest more time upfront to prevent crises vs. scrambling and reacting to them.

Our personal and professional success can hinge on our ability to connect and communicate with other human beings. This session will surface many characteristics people naturally exhibit when interacting with us. As we consciously begin to notice things during our conversation, we can choose to build more trust and more rapport faster than ever.

Pundits have described what you are now living through as the new normal. Without a doubt, this new normal is throwing some hard and fast curve balls. How can you create enough space in your calendar to meet tomorrow's goals while you are still battling the challenges of today?

We must use our skills and knowledge to behave differently to achieve goals and improve results. This interactive session discusses that we must adjust our attitudes to think about and see things differently before we can operate differently.

The job of an executive is to Think--Change--and Operate. There is no shortage of demanding challenges, so getting trapped into only dealing with the transactional vs. transformational opportunities and situations is easy. This seminar covers the elements needed to make a profound difference.

A leader is someone who gets results by following a process. Being efficient and effective when executing tasks and projects (personally and professionally) minimizes time spent spinning wheels. After this session, you can allocate your new freed-up time to your chosen areas.