A crucial conversation is one between two or more people where: 1) the stakes are high; 2) opinions vary; and 3) emotions run strong."

What if you redefined your job as being responsible for aligning your company's needs with the four core needs of employees? What if you held yourself accountable for inspiring, focusing, and recharging?

The many lenses we use to understand the world also affect our perception of gratitude and abundance.

A recent WorkTrends report out of Rutgers paints a rather bleak picture of how Americans are currently feeling about work.

It has been determined that transmission of your values motivates your employees and has a positive emotional impact on those employees.

What I have discovered in all my years of sales and sales management is that this information is not always communicated to the ranks - the sales team whose activity and success affect these monthly and quarterly numbers do not always understand the correlation between their daily activity, forecasting and the organizations' annual goals.

"The single biggest problem in communication is the illusion that it has taken place."

Great business leaders consistently say that striving to do your very best is a fundamental requirement for success. Clearly, planning and then delivering are critical. But what kind of plan is required?

It's critical for us as leaders to think about the impact of simply not paying attention to the details.

The good news is that attitudes are developed and therefore can be changed, developed further, or improved.