Are You Easy To Do Business With

As a leader of your organization, it is your responsibility to assure that you are structured to respond to changing needs of the customers you serve.
Ask yourself:
• Is doing business with our organization easy?
• Do we communicate effectively?
• Is the way a customer places an order an easy process?
• What is our response time when a customer has a problem?
• Are our invoices correct and easy to understand?
• Do we have the right people in place to answer customers' questions?
• How do we react when we make a mistake?
• Are we flexible and able to respond quickly, or are we burdened with bureaucracy and lengthy approval process?
• Can decisions be made at the lowest level of the organization?
• Do departments work together smoothly or is there a silo mentality?
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