For more than the last 25 years I have been working with firms of all sizes and levels of sophistication to develop their supervisors, working foremen, branch managers, superintendents, or department managers.
While the specific circumstances may change from company to company or organization to organization, they have some common needs.
In essence, they are looking for ways to get their front line people willing and able to help achieve the firm's desired results and keep things moving forward.
Our new development process, called Team Leadership, is really designed to cover the waterfront of the issues most likely to be faced by real people trying to get real jobs done in the real world.
It even includes sections that speak to how to build trust among team members, how to manage the demanding workflow and how to manage the expectations of their boss. Despite all the wonderful training I received, I wish I had had this resource back when I worked at Procter & Gamble.
As almost all businesses are getting squeezed to do and accomplish more with less people, highly effective team leaders are more critical than ever, aren't they?
Before I go further, here are three simple acid test questions for you to answer with brutal honestly.
1. How much does your personal productivity vary from day-to-day based on your own attitude that day?
2. How much does your staff's productivity vary from day-to-day based on your attitude that day?
3. What is the real cost to your organization (in hard number dollars and cents) of your two answers?
It is a scary number in terms of its magnitude, isn't it?
When you multiply the total of your own answers by the number of your front line managers, it can become enormous. If you suspect that your front line managers may not be as well trained and developed as you are, you have just multiplied the negative impact.
I encourage you to take the bull by the horns and get your people armed with the tools and attitudes they need to help you and your organization not only survive, but go way beyond that. We can help. We want to help. Will you allow us to help?